Frequently Asked Questions

Are Shaw Academy classes live?

At Shaw Academy, we understand that our students lead busy lives and need a flexible study environment to suit. For this purpose, our classes are not live but are instead scheduled every hour, so students can pick class times that suit them or reschedule if life gets in the way.

Are Shaw Academy Diplomas Recognised in the USA?

Shaw Academy courses are recognised globally in countries such as the USA, UK, Canada, South Africa, Australia and India. To find out more about accreditation see, Are the courses accredited?

Is Shaw Academy legitimate?

Shaw Academy courses are well known for the high level of knowledge and expertise provided by our lecturers. Our courses conform to the required benchmarks and our learning material has been thoroughly inspected to ensure expected standards are met.

Is Shaw Academy really free?

Shaw Academy offers free access for the first four weeks so you can experience the level of professionalism you can expect from our classes. You can then continue your learning by paying the monthly fee and earn yourself an internationally recognised certification that will aid your career progression.

Is Shaw Academy reliable?

Shaw Academy supplies top level courses that consistently provide advantages to thousands of students who are willing to put the work in. Our students have frequently stated they expanded their knowledge and skills with the support of our excellent teaching staff.

Is Shaw Academy safe?

Shaw Academy is a secure investment for your future, providing consistent results if you are willing to work at it. If you are looking to improve your knowledge, our expert courses can massively boost your skills and highlight your adaptability and growth to future employers.

Where can I find my login details to access the Members Area?

You create your login details during registration. Your username is always your email address and you can create a password of your choice. To log in simply go to Shaw Academy’s home page, click “login” on the top right hand corner of the page and you will be brought to the login page. Enter your username and password. You will then be brought to your Member’s area.

What happens if I forget my password?

If you forget your password, don’t worry. Click on “Members Area” on Shaw Academy’s homepage and this will take you to the Members Area login page. You will see a “forgot password” link under where you enter your login details. Click on “forgot password” and an email will be sent to your email address in order to reset your password.

Where and when is the course held?

All our courses are delivered via interactive webinars at scheduled times, twice weekly. You will receive email reminders prior to the lesson and times will be in your local time. You can join the webinars only at the scheduled times. You can join via links in the reminder emails or via your course Member area. Some of our courses are on-demand. This means you can start and complete your course at your own pace.

What if I miss a Webinar? Will I be able to catch up?

That’s no problem. We record every Webinar and upload them to the Members Area. You will have unlimited access to these recordings for as long as you’re subscribed or for the duration of your free trial.

Which evenings are the webinars on?

All our foundation courses run twice weekly at 7pm UK time for 4 weeks on Mondays and Wednesdays. As we have students from all over the globe, we send you email reminders in your local time to avoid confusion. Please double check the time zone listed when you register and you can amend it if needed.

What is the course duration?

Our foundation courses are 8 x 1 hour in duration. There is a bonus Q+A session at the end of every lesson lasting for approx. 15-20 mins. Students really enjoy the bonus Q+A sessions. Our Advanced courses run for 12 weeks and will be 24 hours in duration. They are comprised of both a theory and practical element.

What if I miss the lecture? Will I be able to catch up?

That’s no problem. We record every Webinar and upload them to the Members Area. You will have unlimited access to these recordings for as long as you’re subscribed or for the duration of your free trial.

Are there assignments?

Yes, there are 'weekly assignments' after every 2nd lesson in order to test your knowledge. The weekly assignments are optional and completion is not compulsory in order to obtain your diploma. They are in the format of multiple choice questions. There is also an End of Module Assignment at the end of each Module. Upon course completion and completing all 4 module assignments, you can get an e-Diploma via our Customer Services team. There will also be an option to purchase a hardcopy diploma.

How do I redeem a voucher to take a course?

In order to redeem your voucher, you will need to go to Shaw Academy homepage and click on the “login” button in the top right hand corner. When you are brought to the login page click on the link “trying to register or redeem a voucher”. From here you will be brought to the registration page and you will simply need to follow all steps of the process. If you experience any difficulty you can send an email to and our support staff will assist you.

Some users have trouble streaming webinars and/or issues viewing lesson recordings. This may be a simple issue with your web browser. Try loading the video on different web browsers, for example, Chrome/ Firefox/ Safari etc. If you still are having issues this may be down to firewall blocking you. Try downloading a newer version of your preferred web browser. This should help to resolve the issue. If you continue to experience problems, please send an email to and our support staff will do their best to assist you.

How do I participate in the webinars and access the recordings?

You can join the webinars using any device as long as you have internet connection. You will receive email reminders prior to the webinar. These emails will contain links to join the webinar or you can access the webinars via the links in the Members Area for your course. If you can’t attend a webinar don’t worry. All lessons are recorded and will be available to view in your Members area 24 hours after the lesson. You will have access to course recordings for as long as you are on a free trial with Shaw Academy or are a Shaw Academy member.

What is the duration of a webinar

Webinars will last approximately 1 hour plus bonus 15-20 mins Q+A session.

How do I access the recordings?

All recordings are posted to your Members area 24 hours after the interactive lesson has occurred. To access recordings simply click on “login” on the upper right hand side of Shaw Academy’s home page, enter your user name (your email address) and password. You will then access your Member’s Area and can view recordings.

How long will I have access to the recordings?

You will have access to the recordings for as long as you are subscribed as a member with Shaw Academy or for as long as you are on a free trial.

Can I download the recordings?

Lesson recordings are only available to stream with an internet connection and you will not have the option to download recordings.

Is there a restriction on how many times I view recordings?

Absolutely not. You can watch the recordings as many times as you like whilst you have access to them.

What do I need to watch the recordings?

You can watch recordings on any device that you possess such as computer, laptop, IPad etc. as long as you have an internet connection. You will also need speakers or earphones in order to hear the audio.

Who do I contact with course questions?

During the webinars, you can ask questions and receive answers in real time. If you do have any outstanding questions after the webinar has finished you can simply email them to We remain available as a point of support and assistance even after the webinars have concluded.

Can I skip the webinars and just watch the recordings?

We strongly recommend that you try to attend webinars as student feedback is that they are fun, engaging and more enjoyable than watching recordings. You are also far more likely to complete the course as you will be sticking to a schedule. However, if you can’t attend webinar, of course watching the recordings is the next best thing.

Course Benefits

Flexible online classes
You pick the schedule.
Pause course
Take a break any time.
Educator support
Always get your answers.
Offline mode
Download class recordings.
Globally Recognised Courses
International focus to curriculum.
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