The information ("Information") accessible by you ("Visitor") using the Shaw Academy website.

Visitor's Duty:

Visitor shall

  1. Determine whether the Information complies with the Visitor's needs;
  2. Determine whether the Visitor has adequate legal rights to store, reproduce or otherwise make use of Information in the manner contemplated by the Visitor;
  3. Comply with any legal obligations, including but not limited to, obligations imposed by copyright, secrecy, defamation, decency, and export laws;
  4. Isolate Information, execute anti-contamination software and otherwise take steps to ensure that Information, if contaminated or infected, will not damage the Visitor's information or system.

Shaw Academy does not warrant or guarantee:

  1. the accuracy, adequacy, quality, currentness, validity, completeness, or suitability of any Information for any purpose;
  2. that any Information will be free of infection by viruses, worms, Trojan horses or anything else manifesting contaminating or destructive properties;
  3. that the Information will not contain adult-oriented material, or material which some individuals may deem objectionable; or that the functions or services performed by the Shaw Academy will be uninterrupted or error-free or that defects in the Shaw Academy website will be corrected.

Complaints and Appeals

Should you as an enterprise customer, staff member or employer have any complaint to make with the Shaw Academy or would like to appeal any of the assessment procedures, outputs or any other matter with the Shaw Academy please contact us detailing the issue as follows:

Any complaint or appeals notification to the Shaw Academy will be treated in the strictest of confidence. Your claim will be investigated and responded to within 48 hours of such notification (on a business weekday). We shall engage with you and any other interested and affected parties until a mutually satisfactory resolution is achieved with all communications being responded to withinh 48 hours (on a business weekday).

Should it not be possible to come to a mutually agreeable resolution, an appropriate independent arbitration expert based in Dublin Ireland shall be engaged by the Shaw Academy to assist in resolving any dispute. Should the arbitration process be deemed unsatisfactory by either party, either party reserves the right to take legal counsel governed and construed in accordance with Irish law and the interested and affected parties hereby irrevocably submit to the jurisdiction of the Irish courts.

Learner Appeals Policy (pdf)


By purchasing or otherwise registering one’s personal information with the Shaw Academy, the individual consents to the Shaw Academy retaining the right to convey, provide or otherwise transmit said information to third parties, be they fully autonomous or related legal entities, particularly though not limited to, for the purposes of providing related services, applications or any other offering or services the Shaw Academy decides may be in the interest of or interesting to said person at the time of registration and or alternatively any future time. The client consents to said third parties contacting them for those previously described purposes or otherwise. The Shaw Academy shall always respects and act upon a client’s instructions to not make some or all of its services available in so far as is possible both commercially and legally.

Contact Us if you have an enquiry or concern about our website terms of use.

Equal Opportunities Policy Statement

The Shaw Academy is committed to equal opportunities in both employment and in its delivery of its services to learners. The policies and practices of the company aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat all people fairly and with dignity and respect.

We will take every possible step to ensure that no person working with the company, seeking employment with us, or any member of the public using the Academy’s premises or services as a learner will receive less favourable treatment (direct discrimination) or will be disadvantaged by requirements or conditions that cannot be shown to be justifiable (indirect discrimination) on the grounds of their:

  1. Age
  2. Disability
  3. Gender including gender reassignment
  4. Race (including colour, nationality, ethnic or national origin)
  5. Religion/belief or non-belief
  6. Sexual orientation
  7. Marital, partnership and family status
  8. Socio-economic status
  9. Trade Union membership or non-membership

We recognise that the provision of equal opportunities in the workplace is not only good management practice; it also makes sound business sense. Affording both learners and staff full dignity at work promotes good employee to learner relations and satisfaction, and results in a motivated, productive and creative workforce which leads to overall service improvements.

Our Equal Opportunities Policy will help all those who work for us to develop their full potential and the talents and resources of the workforce will be utilised fully to create an arena of opportunity for all.

We will take positive steps to ensure that the policy is known to all learners, employees, potential employees and organisations that we work with. We will also ensure that equal opportunity is embedded in all our policies, procedures, day to day practices and external relationships.

Equal Opportunities Policy (pdf)

Equal opportunities in employment

The Shaw Academy is committed to having a workforce that is representative of the community it serves at all levels of the organisation. We therefore welcome applications from all backgrounds and all sections of the community.

As an applicant, you can be assured that the company will take positive steps to ensure:

  1. Job descriptions and associated conditions relate to the particular job, define the qualifications, experience and other skills required in the post, and only include those factors which are necessary and justifiable on objective criteria for the satisfactory performance of the job.
  2. All applicants are treated equally and fairly throughout the recruitment and selection process.
  3. All decisions are made in line with the Academy’s Equal Opportunities and Recruitment and Selection decisions, are made on merit - in line with the job and skills requirements set for the vacancy.

And when you become employed, we aim to ensure:

  1. a fair, transparent and equal chance in learning and development and terms and conditions of service.
  2. a working environment that is free from discrimination, bullying, harassment and victimisation and where all complaints are promptly investigated and dealt with.
  3. a working environment where a person’s identity and culture is valued and respected.

Positive about disability

We value and encourage diversity in our workforce. As part of our aim to deliver quality services, we are committed to promoting equality and eliminating discrimination. The company has put this policy in place to demonstrate our commitment to encourage disabled people to apply for jobs by guaranteeing them an interview, provided that they meet the minimum requirements for the post. As an employer, we are aware of our obligations under the Irish Equality Act 2004 and are committed to offering support and making reasonable adjustments to allow full participation in the process. It is important that you let the Recruiting Manager know of any requirements. The company will consider any reasonable adjustments. Examples include: changing the timing of interview, giving extra time for tests, providing equipment or assistance throughout the process e.g. a reader or scribe.